Really had a HORRIBLE EXPERIENCE here.
I had gone to this place on 1/02/2016 to book the banquet for a private party on 14/02/2016. A person named Rooni assisted me on the place, menu DJ and other charges and after agreeing on the total price I booked the place only for my folks by transferring them the booking amount. Also I confirmed with him that the day is a valentine day and hope they are not having anything planned for that day and he informed me that it is a family place and they do not arrange any event on such days.I had visited this place twice on the same day and he kept telling me the same thing and taking his confidence into consideration I booked the place. However the next day in the evening I get a call from his Manager (Ritesh Kolapkar) telling me rudely to come down to their place not even communicating properly as to why and due to his lack of communication I had to convince him to tell me the reason and he told me that they have planned a valentine party and we would have to share the place with other people on the day I have booked the place which was really not acceptable to me and I communicated the same to him. Then Rooni calls me up and says that they have cancelled my booking without even considering my view on the same. I had a long conversation with Ritesh on this and he said that only two options are available either share the place or cancel it.
If they had already planned for the valentine day why did they took the booking in the first place. This person Ritesh as he told me was on leave for 24-25 days and his replacement Rooni is 2-3 months old in this company. When Ritesh joins back on 2/02/2016 he is aware that there is a valentine event planned but his replacement is not aware of it in his absence.
They even agreed that it is a BIG MISTAKE from their side but ultimately I was the victim.
Please understand we are not fools and cannot agree on such stupid reasons.
I even had dinner on the day I booked this place and they charged normal amount for the beer even though I ordered during happy hour. The food was ok but the quantity was very less for the price they have quoted. The veg main course quantity is not enough for two people. Wish I could rate even less from what I have but unfortunately there is no such option.
Will never ever visit this place again.